The past 20 years have seen a rise in Inbound and Outbound Call Centers that have come to rely heavily on IVR and Telephony
Integrated solutions. Without the ability to provide call handling, DNIS based Screen Pop, and ANI Lookup through
automated means the need to hire additional agents would become ever more prevalent.
An even greater impact has been seen with the advent of Telephony Integrated (CTI) Solutions. As Call Volumes
increase the ability to handle individual calls in as efficient and optimized a time as possible becomes significant,
especially in Inbound Sales.
Using CTI to enhance service level can boost output, per agent volume, and more importantly increase Customer Satification.
We have over 15 years experince working with and in Call Centers. In that time we have developed IVR and CTI solutions from
the ground up, as well as integrating existing packages to 3rd-party systems.
We have extensize experience with Rockwell, Aspect, Nortel, Meridian, Voxeo, Brooktrout, Dialogic, Intel and all manner of other assorted ACDs, IVRs and
CTI and vXML systems. No matter what your Call Center needs are
 contact us today to find out how we can turn your
needs into solutions.
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